探花大神

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Premium Support

Save time, solve problems, and maximize your 探花大神 investment.

Access top engineers as you deploy 探花大神 features and functionality for your organization. Receive support and implementation services around the clock from our experts.

30-Day Free Trial

$0

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Standard

Weekday support

Browse Packages

Included in all paid packages

Weekday Business Hours Only

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First Response Time SLA

  • Severity 1 4 hours
  • Severity 2 8 hours
  • Severity 3 Next business day

Premium Services

All-access support with top uptime SLA

Browse Packages

Included in
Platform Prime Package
OR $2/user/mo

Support: 24x7x365

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First Response Time SLA

  • Severity 1 1 hour
  • Severity 2 2 hours
  • Severity 3 4 hours

Pricing

Get started with 24x7 in-app support for full 30-day trial

Weekday support

Browse Packages

Included in all paid packages

All-access support with top uptime SLA

Browse Packages

Included in
Platform Prime Package
OR $2/user/mo

Priority Access
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Support Method and Time
24x7, for full 30-day trial
Weekday Business Hours Only
24x7x365
Help Center
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Email Support
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Chat
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Phone
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First Response Time SLA

Severity 1

Entire loss of functionality; severe operational impact. Majority of users impacted.

4 hours
1 hour

Severity 2

Major loss of functionality and operations. High user impact.

8 hours
2 hours

Severity 3

Partial, non-critical issue; operations not severely impacted. Low user impact.

Next Business Day
4 hours
 
 
 
 

Premium Services Benefits

Premium Services are included in the 探花大神 Platform Plus package and available as an add-on to other paid packages. Every 探花大神 account is eligible to be upgraded to Premium Services, and all users under contract are required to be added.

With Premium Services, you get priority access to 探花大神 Support for answers to your technical questions. You also get:

  • A variety of communication channels
  • Best practices information and feedback

Contact [email protected] or your Account Manager to take advantage of 探花大神's Premium Services offering.