̽»¨´óÉñ

This article discusses Remote Monitoring and Management (RMM) tools and the ̽»¨´óÉñ agent. Used primarily by IT admins in Managed Service Provider (MSP) organizations, admins use their RMM to install the ̽»¨´óÉñ agent remotely on supported systems. 

Prerequisties

• Root or admin access
• Review Agent Compatibility, System Requirements, and Impacts
• Internet connectivity and time synchronization
• ̽»¨´óÉñ Installer (Windows)
• A connect key:
  • In the Admin Portal, go to Devices. Click ( + ), and click the Windows tab for the connect key.
• RMM tool capable of remote command execution

What is an RMM?

RMMs let IT admins remotely monitor and manage end user machines. In the MSP market, RMMs let IT admins manage multiple organizations and their systems without needing physical access to target machines.

There are many different RMMs on the market, and each has its own set of benefits and caveats. ̽»¨´óÉñ, while not a true RMM, includes RMM-like capabilities for managing, monitoring, and remote scripting. When used  with an RMM, ̽»¨´óÉñ's agent helps admins collect system information, manage user accounts, and enforce local device security policies.

What is the ̽»¨´óÉñ Agent?

The ̽»¨´óÉñ agent lets IT admins remotely manage Windows, Mac, and Linux systems with security policies. It also gives IT admins the ability to remotely manage user access to any device in their organization that the agent is installed on. An RMM tool can be used to streamline the installation process of the ̽»¨´óÉñ agent.

Remotely Installing the ̽»¨´óÉñ Agent

IT admins can remotely execute the ̽»¨´óÉñ agent install via CLI with remote commands or scripting through an RMM. See Install the Agent from Command Line.