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̽»¨´óÉñ® SaaS Management gives you visibility and control over shadow IT and SaaS app use within your org. Connectors detect shadow IT without adoption of a browser extension and provide a significant increase to the valuable usage and security insights.

The Freshdesk Connector retrieves agent information from the Freshdesk API. Using periodic polling for regular updates, it captures new agents to keep data accurate and up-to-date.

Considerations

• Based on your organization’s size, the initial collection of data may take some time, up to an hour. 

Configuring Freshdesk

1. Log in to Freshdesk.
2. In the top right, go to your profile.
3. Click View API Key.
4. Copy and save the key to use with ̽»¨´óÉñ.
5. Retrieve your Freshdesk domain from the browser URL bar.
   • For example: jumpcloud.freshdesk.com.
6. Copy and save the domain to use with ̽»¨´óÉñ.
   

Configuring ̽»¨´óÉñ

1. Log in to the .
2. Go to SECURITY MANAGEMENT > SaaS Management.
3. In SaaS Management settings, go to the Connector tab and select + Add Connector.
   

4. Click the Freshdesk connector.
5. Enter the following information:
   1. The Connector name.
   2. The Freshdesk API Key and Domain Name.
6. Click Connect and then Save Connector.
7. You will now see Freshdesk in your list of Connectors.

Uninstall/Remove

• On the Connector’s detail page, click on Delete Connector and follow the prompts.

• To revoke the permissions granted to ̽»¨´óÉñ, regenerate your API key in Freshdesk.