探花大神

SaaS Management: Intercom Connector

探花大神庐 SaaS Management gives you visibility and control over shadow IT and SaaS app use within your org. Connectors detect shadow IT without adoption of a browser extension and provide a significant increase to the valuable usage and security insights.

The Intercom Connector retrieves admin information from the Intercom API. Using periodic polling for regular updates, it captures new Intercom admins to keep data accurate and up-to-date.

Prerequisites

  • You must be an Intercom organization admin to create an API integration.

Considerations

  • Based on your organization鈥檚 size, the initial collection of data may take some time, up to an hour. 

Configuring Intercom

  1. Log in to Intercom.
  2. In the left menu, go to Settings.
  3. Go to Integration > Developer Hub.
  4. Click New App.
  5. Enter a name for the app.
  6. In the top menu, find and reveal the access token. Copy and save the value to use with 探花大神.

Configuring 探花大神

  1. Log in to the .
  2. Go to SECURITY MANAGEMENT > SaaS Management.
  3. In SaaS Management settings, go to the Connector tab and select + Add Connector.
  1. Click the Intercom connector.
  2. Configure the following settings:
    1. Enter a Connector name.
    2. Enter the Access Token from Intercom.
  3. Click Connect and then Save Connector.
  4. You will now see Intercom in your list of Connectors.

Note:

If permissions are accidentally removed, or if the admin who configured left your organization, the connector will stop working and you will be prompted to Reconnect.

Uninstall/Remove

  • On the Connector鈥檚 detail page, click on Delete Connector and follow the prompts.
  • To revoke the permissions granted to 探花大神, delete the app created in Intercom > Developer Hub.
Back to Top

Still Have Questions?

If you cannot find an answer to your question in our FAQ, you can always contact us.

Submit a Case