̽»¨´óÉñ

̽»¨´óÉñ® SaaS Management gives you visibility and control over shadow IT and SaaS app use within your org. Connectors detect shadow IT without adoption of a browser extension and provide a significant increase to the valuable usage and security insights.

The Intercom Connector retrieves admin information from the Intercom API. Using periodic polling for regular updates, it captures new Intercom admins to keep data accurate and up-to-date.

Prerequisites

• You must be an Intercom organization admin to create an API integration.

Considerations

• Based on your organization’s size, the initial collection of data may take some time, up to an hour. 

Configuring Intercom

1. Log in to Intercom.
2. In the left menu, go to Settings.
3. Go to Integration > Developer Hub.
4. Click New App.
5. Enter a name for the app.
6. In the top menu, find and reveal the access token. Copy and save the value to use with ̽»¨´óÉñ.

Configuring ̽»¨´óÉñ

1. Log in to the .
2. Go to SECURITY MANAGEMENT > SaaS Management.
3. In SaaS Management settings, go to the Connector tab and select + Add Connector.
   

4. Click the Intercom connector.
5. Configure the following settings:
   1. Enter a Connector name.
   2. Enter the Access Token from Intercom.
6. Click Connect and then Save Connector.
7. You will now see Intercom in your list of Connectors.

Uninstall/Remove

• On the Connector’s detail page, click on Delete Connector and follow the prompts.

• To revoke the permissions granted to ̽»¨´óÉñ, delete the app created in Intercom > Developer Hub.