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Password Manager Account Recovery

As a Password Manager user, you may need to recover the Password Manager app due to following reasons:

  1. An admin force resets your password through the Admin Portal.
  2. You reset your password through the User Portal. 
  3. You recovered the Password Manager app by overwriting the previous device.

If any of these occur, you will be guided through a recovery process.

Tip:

Our recommendation is to use a local backup to recover your account quickly. If you don't have a local backup, use the cloud backup option which requires your admin's approval.

Recovering Using a Device

To recover your account by using Pair with Device:

  1. If you have Password Manager installed on another device (like your phone), click Pair With Device to be guided through the workflow.
    A screen capture showing Account Recovery pop-up.
  2. Click Yes, I Have Access.
    A screen capture showing 'Pair with device' pop-up.
  3. Then click I鈥檓 Ready To Pair.
    A screen capture showing 'Pair With Other Device' pop-up.
  4. Enter the 6 digit code displayed on the other device.
    reactivation screen to enter code from other device or scan a qr code
    Now the device is paired with your Password Manager account.

If you don鈥檛 have access to a device, Click I Don鈥檛 Want To Use Any Prior Devices.
A screenshot showing 'Pair with prior device' pop-up.
This will redirect the user back to the main Account Recovery page.

Recovering from Backup

To recover your account from backup:

  1. If you do not have another device with Password Manager installed, or prefer not to use it , select Recover From Backup to see options for restoring from a backup or creating a new account.
    A screenshot showing 'Account Recovery' pop-up.
  2. Select the desired backup type.
    A screenshot showing 'Choose Your Backup Type' pop-up.

Restoring from Local Backup

  1. When Local Backup is chosen, the latest backup path is chosen by default. These are the default backup paths:
    MacOS: ~/Library/Application Support/探花大神 Password Manager/data/daemon/backup
    Windows: %APPDATA%\探花大神 Password Manager\data\daemon\backup
    A screenshot showing a pop-up to restore a local backup.
    Click Continue.
  2. Click the checkbox and continue with account recovery.
    A screenshot showing a 'Restore from Local Backup' pop-up.
    Now the selected backup is restored.

Restoring from Cloud Backup

  1. If you select Cloud Backup, the Restore from Cloud Backup pop-up appears prompting you to acknowledge that restoring from backup will unpair all devices paired in the existing account.
    A screenshot showing the 'Restore from Cloud Backup' pop-up.
  2. Select the checkbox that you understand currently paired devices will be unpaired and click Continue With Account Recovery.
  3. Select the appropriate backup and click Request Account Restore.
    A screenshot showing cloud backups to be restored.
  4. Upon requesting, the admin needs to approve this request through Admin Portal > Password Manager> Overview/ Settings.
    A screenshot showing password manager overview section in admin portal.