探花大神

This feature lets end users remotely install the 探花大神 agent on devices sent to them from your org so that you can easily add their devices to your 探花大神-managed device fleet. 

You can bind macOS, Windows, and Linux devices to 探花大神 using our device agent. You can also enable remote install of the 探花大神 agent from the User Portal for all users in your org. This install method allows new hires or existing employees receiving new devices to install the current agent for their device from a remote location. After users download and install the agent on their device, Admins are notified that a new device has come online and is now available to be bound to the 探花大神 user in the Admin Portal.

Prerequisites:

• The 探花大神 agent can only be installed on supported devices that meet 探花大神鈥檚 device requirements. See Agent Compatibility, Device Requirements, and Impacts to learn more.
• For macOS devices on version 11.0 or later, a local 探花大神 Service Account is created. During install, credentials for a SecureToken-enabled user are required for support with SecureToken in conjunction with FileVault. See Install and Use the Service Account for MacOS to learn more.
• Users need Admin-level access on their device to install the 探花大神 Agent. See Admin Portal Roles to learn more.
• 探花大神 Agent install requires a Connect key. This key is generated from the User Portal and is pasted into the install wizard for macOS & Windows installations. Linux users paste the Connect key into their terminal window as a part of the installation command. Jump to Remote Agent Installation Flow.
  • User-generated Connect keys are valid for one hour.

Considerations:

• Users can install the Agent from any device that they can access their User Portal from. Ensure that your users only install the Agent on devices that your org wants to manage through 探花大神.
• MacOS users that don鈥檛 have a SecureToken may require additional support. We recommend that if you know a macOS user who doesn鈥檛 have a SecureToken, see Install and Use the Service Account for MacOS to learn more.
• After the Agent is installed on a user鈥檚 device, Admins need to bind the 探花大神 user to the device in the Admin Portal for the 探花大神 Agent to start managing the device for the user. You can bind users who have self-installed the Agent from the Devices list. See Bind Users to Devices to learn more.聽聽
• If a user installs the Agent on a device that already has the Agent installed, 探花大神 upgrades the Agent to the downloaded version. Emails aren鈥檛 sent to the Admin if a user upgrades their device鈥檚 Agent.聽
• Currently, we don鈥檛 provide any error notifications to the Admin if a user鈥檚 install fails. 
• Educate your users about remote install before you enable this functionality for your org. Jump to Educating Your Users About Remote Agent Installation.

Remote Agent Installation Flow

1. A 探花大神 Admin educates their org users about their upcoming enablement of remote Agent installs.
2. The Admin enables remote Agent install for their org.
3. The User Portal Security page shows the 探花大神 Agent section with the current agent for each operating device.
4. The Admin requests a user to download and install the Agent on their device.
5. The 探花大神 user logs into their User Portal and goes to the Security page to download the Agent, and follows the OS-specific install instructions in the User Portal. See Install the 探花大神 Agent from the User Portal to learn more.聽聽
6. After the user successfully installs the Agent, all org Admins receive an email that a new device has come online for the 探花大神 user and can now be bound to that user in the Admin Portal. This email includes the device鈥檚 hostname.聽
7. The Devices list shows information about the device including the device鈥檚 name and who installed the Agent. From here, Admins can bind users to their devices.

Enabling Remote Agent Installation for Your Organization

To enable remote Agent install for your org:

1. Log in to the .
2. In the left menu, go to Settings.
3. Under the Organization Profile tab, scroll to User Portal Settings and select Allow all users to enroll devices through the User Portal.
   
4. Click Save.

After you enable remote agent install, the User Portal's Security page shows the 探花大神 Agent section.

Educating Your Users About Remote Agent Installation

Before you enable remote agent install from the User Portal, you should educate your users about this functionality.

We recommend that you:

• Tell users about the new 探花大神 Agent section they鈥檒l see in their User Portal after you enable the feature.
• Tell users not to install the Agent unless you explicitly ask them to install it on their device.
• Tell your users not to install the Agent on personal computers or other devices you don鈥檛 intend to manage through 探花大神.
• When you ask users to install the Agent on their device, send them this help article with your request: Install the Agent from the User Portal.

Remote Agent Install End User Email Template

You can use the following email template to send to your users before you turn on this feature for your org to help them understand the upcoming change in their User Portal.

Hello everyone,

This week {adjust as needed} we're enabling functionality to allow our employees to install the 探花大神 agent on their work computers from the 探花大神 User Portal. After we enable this feature, you'll see a new section in your User Portal's Security page for the 探花大神 agent.

What is the 探花大神 agent? 

The 探花大神 agent is an application that facilitates communication between 探花大神 and your computer, while keeping your IT admins informed about your computer's health and status. Your admins can update your computer through the agent as needed to keep your computer running safely, and smoothly.

Some important things to know about the new 探花大神 agent section in your User Portal:

You don鈥檛 need to do anything unless we ask you to. Please don鈥檛 install the agent on your computer unless we ask you to.

If we ask you to install the agent on your computer, we鈥檒l send you more information on how to do that for your specific operating device. 

Reach out if you have any questions about any of this.

Thanks, 

Additional Resources:

Knowledge Base: Troubleshoot: 探花大神 Agent

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