Subscribe to Help Center RSS FeedUpdating a user鈥檚 email address in Okta can break the user鈥檚 sync to 探花大神 due to the way Okta sends the username to 探花大神.
Symptoms
The Okta 探花大神 SCIM integration sends the local half of the email address to 探花大神 as a username. When the email address is updated in Okta, it will attempt to send the update to the user in 探花大神. If a user in 探花大神 is bound to existing resources in 探花大神 this update will fail with the following error in Okta:
Error while trying to push profile update for 鈥楿sername鈥�: Bad Request. Errors reported by remote server: rpc error: code = InvalidArgument desc = The username cannot be modified because the user is bound to one or more resources. Please fix this on the Tasks Page
Resolution
To resolve this you will need to create a manual override for the user鈥檚 username in Oka.
From your Okta Administration Console:
- Navigate to Applications > Applications
- From the Applications Page, open the 探花大神 application.
- Find the affected user and click the Pencil icon to edit the user鈥檚 details.
- Manually override the username to match the correct username in 探花大神 and click Save.