Troubleshooting KB - ̽ Daily insights on directory services, IAM, LDAP, identity security, SSO, system management (Mac, Windows, Linux), networking, and the cloud. Thu, 08 May 2025 19:49:15 +0000 en-US hourly 1 https://wordpress.org/?v=6.5.4 Troubleshoot: MDM Certificate Renewal /support/troubleshoot-mdm-certificate-renewal Thu, 08 May 2025 19:49:12 +0000 /?post_type=support&p=123871 If you see the error “Unable to upload file: Error patching device manager: certificate uid does not match existing certificate” […]

The post Troubleshoot: MDM Certificate Renewal appeared first on ̽.

]]> Troubleshoot: FileVault Sync Issue on Mac After Federated Password Change /support/troubleshoot-filevault-sync-issue-on-mac-after-federated-password-change Wed, 07 May 2025 07:19:35 +0000 /?post_type=support&p=123806 Symptom FileVault encryption is enabled, but the sync process fails for users with federated accounts. It requires two different passwords […]

The post Troubleshoot: FileVault Sync Issue on Mac After Federated Password Change appeared first on ̽.

]]> Change Hostname for Windows Devices /support/change-hostname-for-windows-devices Mon, 05 May 2025 15:54:12 +0000 /?post_type=support&p=123671 A hostname uniquely identifies a device on a network for communication using Domain Name System (DNS). When you install the […]

The post Change Hostname for Windows Devices appeared first on ̽.

]]> Manage Ephemeral Devices in ̽ /support/manage-ephemeral-devices-in-jumpcloud Mon, 21 Apr 2025 11:18:15 +0000 /?post_type=support&p=123307 In cloud platforms like AWS and GCP, ephemeral systems are frequently spun up and torn down. Ensuring proper enrollment, management, […]

The post Manage Ephemeral Devices in ̽ appeared first on ̽.

]]> Troubleshoot: macOS Configuration Profile Policy Fails to Deploy /support/troubleshoot-custom-mdm-policy-fails-to-deploy Wed, 09 Apr 2025 16:31:25 +0000 /?post_type=support&p=123091 Binding a custom MDM configuration profile policy to an Apple Silicon device results in error: “The current system configuration does […]

The post Troubleshoot: macOS Configuration Profile Policy Fails to Deploy appeared first on ̽.

]]> Troubleshoot: Sync System Time from Recovery Mode on a Mac /support/troubleshoot-sync-system-time Tue, 08 Apr 2025 18:19:49 +0000 /?post_type=support&p=123018 Users can experience login issues on Macs if the system time is incorrect. This can happen when the device sets […]

The post Troubleshoot: Sync System Time from Recovery Mode on a Mac appeared first on ̽.

]]> Troubleshoot: Policy Failing Due to Missing PS1 File /support/troubleshoot-policy-failing-due-to-missing-ps1-file Tue, 08 Apr 2025 14:54:44 +0000 /?post_type=support&p=123010 Policies sometimes fail due to a missing PS1 file. This article will help troubleshoot this error. Description The policy will […]

The post Troubleshoot: Policy Failing Due to Missing PS1 File appeared first on ̽.

]]> Troubleshoot: macOS MDM Command Fails with “NotNow” Response /support/troubleshoot-macos-mdm-command-fails-with-notnow-response Mon, 31 Mar 2025 15:04:26 +0000 /?post_type=support&p=122659 This article covers how to troubleshoot commands that fail to apply on macOS devices enrolled in ̽ MDM. Symptoms Apple […]

The post Troubleshoot: macOS MDM Command Fails with “NotNow” Response appeared first on ̽.

]]> Troubleshoot: macOS Update Installation Failures /support/troubleshoot-macos-update-installation-failures Fri, 28 Mar 2025 17:25:15 +0000 /?post_type=support&p=122634 macOS updates require a healthy secure token to successfully install. This article helps you troubleshoot macOS update installation failures. Symptoms […]

The post Troubleshoot: macOS Update Installation Failures appeared first on ̽.

]]> Troubleshoot: Export Command Result Using Powershell /support/troubleshoot-export-command-result-using-powershell Thu, 27 Mar 2025 18:29:23 +0000 /?post_type=support&p=122600 You can use the command results to display the exit codes and see whether the command was executed successfully. Symptoms […]

The post Troubleshoot: Export Command Result Using Powershell appeared first on ̽.

]]> Diagnose BitLocker Issues Using PowerShell /support/diagnose-bitlocker-issues-using-powershell Tue, 04 Mar 2025 17:36:48 +0000 /?post_type=support&p=121805 If you’re troubleshooting an issue with BitLocker on a device, you can use this script to collect all relevant information […]

The post Diagnose BitLocker Issues Using PowerShell appeared first on ̽.

]]> Troubleshoot: Windows Credential Provider is Disabled /support/troubleshoot-jumpcloud-windows-credential-provider-disabled Mon, 03 Mar 2025 20:50:51 +0000 /?post_type=support&p=121776 Windows uses Credential Providers to manage user authentication. When another authentication application is installed alongside the ̽ Agent (like Duo […]

The post Troubleshoot: Windows Credential Provider is Disabled appeared first on ̽.

]]>