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The following article helps you resolve the ̽»¨´óÉñ Password Manager Desktop app not opening on Linux devices.

Symptoms

When a user clicks the Password Manager app on Linux, they receive an error message. The crash report contains an error message “Cannot create an item in a locked collection at Module“.

Resolution

Prerequisites

• Ensure latest version of the Password Manager app is installed.
• Ensure no instances of the ̽»¨´óÉñ Password Manager process are running in the background by running the following command:
  sudo ps aux | grep jcpwm
• If previous instances are running, terminate them. Then restart the app with sudo from command line:
  sudo jcpwm

Method 1: Complete Reset of Password Manager App in Linux Devices

To completely reset the Password Manager app:

1. Close the ̽»¨´óÉñ Password Manager app.
2. Launch the Terminal app.
3. Copy your backup folder to your desktop by running the following command in Terminal:
   cp -R ~/.config/̽»¨´óÉñ Password Manager/data/daemon/backup ~/home/user_name/Desktop/backup
4. Verify that your files have been copied to your desktop. Open the Terminal again and run the following command:
   ​​​​​​​rm -rf ~/.config/̽»¨´óÉñ Password Manager
5. Uninstall Password Manager by running the following command:
   sudo apt purge jcpwm
6. Reinstall Password Manager by downloading the appropriate installer for your Linux distribution: .
7. Start the ̽»¨´óÉñ Password Manager app. Log in using your email address. Follow the steps displayed on screen to pair with an existing app if you have set it up on another device (mobile or desktop), or follow the steps to restore from backup and select the backup file that is on your device.

Method 2: When You Are Getting a Prompt To Unlock The Local Users Keyring

If receive a prompt to unlock the local user keyring, follow these steps:

1. Reinstall Seahorse.
2. Delete the existing login keyring and keystore stored in ~/local/share/keyrings.

3. Reboot the device. After rebooting, a new keyring is automatically created the next time you need to store a password.
4. When prompted for a keyring password, set a new password. This is usually occurs when you first attempt to save a new password or key using a keyring-managed application.
5. Start the Password Manager app and verify it opens.