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Help Center Home > Devices KB > Troubleshoot: MDM Certificate Renewal

Troubleshoot: MDM Certificate Renewal

If you see the error 鈥淯nable to upload file: Error patching device manager: certificate uid does not match existing certificate鈥� when renewing an MDM certificate in 探花大神, this indicates a mismatch between the Certificate UID used to renew the certificate and the one that exists in 探花大神.

To resolve the error, verify the Certificate UID in both the 探花大神 Admin Portal and the Apple APNS Portal are the same. If Certificate UIDs don't match, you will need to transfer the certificate through Apple.

To find the Certificate UID:

  1. In the Apple APNS Portal, find the certificate for 探花大神 under Certificates for Third-Party Servers.
  2. Click the information icon next to the Actions buttons to view the certificate details.
  3. In the 探花大神 Admin Portal, go to聽DEVICE MANAGEMENT > MDM > Apple.
  4. Under APNS Configuration for MDM, locate the Certificate UID.
  5. If Certificate UIDs don't match, and the correct certificate with the same UID isn鈥檛 available, you will need to transfer the certificate.
  6. 聽to assist with the transfer the certificate to a new Apple ID. You will need the Certificate UID, Serial Number, and Apple ID of the MDM configuration.
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