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Troubleshoot: Remote Assist Installation

To troubleshoot your Remote Assist installation:

  1. Check the install directory on your OS to confirm 探花大神 Remote Assist is installed on your device.
    1. On macOS devices, check the /Applications folder
    2. On Windows devices, check C:\Program Files\探花大神 Remote Assist\
    3. On Linux devices, check /opt/jc_user_ro/jumpcloud-remote-assist/jumpcloud-remote-assist/

Note:

On a Windows device, installing the 探花大神 Windows app has priority over installing the Remote Assist agent. If the 探花大神 Windows app is not installed, then it will initiate continuous install attempts which can interrupt and block the Remote Assist agent from installing successfully.

  1. Check to make sure that the Remote Assist toggle is set to On in your 探花大神 Admin Portal Settings.
    1. Log in to the .
    2. Ensure you have Manager permissions or higher.
    3. Go to Settings > Features > Remote Assist.
    4. Click to toggle the Remote Assist Service to On.
    5. Click Save.
  2. Check to make sure the target device status is active in the console.
    1. Log in to the .
    2. Go to DEVICE MANAGEMENT > Devices.

Note:

A device must be in an active status to install the Remote Assist agent. If the device status is not active, then it can鈥檛 communicate with the Remote Assist agent.

  1. If you recently installed the 探花大神 agent, wait for 20-60 minutes for the 探花大神 agent to automatically install the Remote Assist agent.

Tip:

Ensure that you've implemented the necessary firewall and endpoint security exclusions. See Understand Remote Assist Agent to learn more.

  1.  If Remote Assist installation fails, please contact [email protected].
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