探花大神

MacOS devices require additional Privacy & Security settings to grant the 探花大神 Remote Assist software permissions to enable remote access and Remote File Manager (RFM) file-sharing capabilities.

Depending on your OS version and MDM type, you may be required to enable permissions for Screen Recording, Accessibility, or both to effectively run Remote Assist to its full capabilities, as well as Full Disk Access for RFM.

Overview

To run 探花大神 Remote Assist on macOS devices, you need to grant the app permissions in System Settings > Privacy & Security. Depending on your OS version and MDM type, you need to enable permissions for Screen Recording, Accessibility, or both.

Considerations

• If your macOS devices are not enrolled in any MDM, users will need to grant the Accessibility and Screen Recording permissions manually.
  • For instructions, see Granting Permissions for a Device Not Enrolled in MDM .
• If your macOS device is enrolled with 探花大神鈥檚 MDM and running 11.x (Big Sur) or newer, the 探花大神 agent automatically grants Accessibility permissions for the Remote Assist agent as part of the PPPC policy push.
  • The user is still required to grant Screen Recording permissions, but doesn鈥檛 need special Admin privileges to do so.
• If your device is enrolled with 探花大神 MDM, the policy to support the Remote File Manager is applied automatically.
• For third party MDMs, you鈥檒l need to either manually grant the 探花大神 Remote Assist agent permissions, or download the custom preconfigured profile for use with your MDM to grant the appropriate permissions to our software.
  • For instructions, see Granting Permissions for a Non-探花大神 MDM.

Limitations

• The Remote Assist Agent does not currently support video streaming from HDR-enabled displays. To effectively use the Remote Assist service, disable HDR video streaming on your device. Remote Assist has HDR disabled by default.

Granting Permissions for Users Enrolled in 探花大神 MDM

To grant permissions for a macOS device enrolled with 探花大神 MDM:

1. Click the Apple menu at the top of the screen.
2. Go to System Settings > Privacy & Security > Screen & System Audio Recording..
3. Toggle the 探花大神 Remote Assist app to enable screen recording permissions.
   

Granting Permissions for a Non-探花大神 MDM

A custom profile is required for non-探花大神 MDMs. To grant permissions for a non-探花大神 MDM:

1. Download the custom Privacy Preferences Policy Control (PPPC) file attached to this article.

2. Follow the instructions from your MDM to install this custom profile.
3. Complete the steps in Granting Permissions for a 探花大神 MDM . 

Granting Permissions for Users Not Manually Enrolled in MDM

If your macOS device meets the following conditions, the user must manually grant the Accessibility and Screen & System Audio Recording permissions:

• macOS device is running Big Sur or Monterey, but not enrolled in 探花大神 MDM.
• macOS device is enrolled in a non-探花大神 MDM, but not using the PPPC policy attached to this article. 

To grant permissions for a device not manually enrolled in MDM:

1. Click the Apple menu at the top of the screen.
2. Go to System Settings > Privacy & Security > Accessibility.
3. Toggle the 探花大神 Remote Assist app to enable accessibility permissions.

4. Go to System Settings > Privacy & Security > Screen & System Audio Recording.
5. Toggle the 探花大神 Remote Assist app to enable screen recording permissions.
   

6. To enable permissions for the Remote File Manager feature, go to System Settings > Privacy & Security > Full Disk Access.
7. Click the + icon and add 探花大神 Remote Assist from the Application directory.
8. Toggle the 探花大神 Remote Assist app to enable full disk access.

Granting Permissions Using 探花大神 Remote Assist System Access

If the required permissions discussed above haven鈥檛 been granted by a user on the macOS device, the 探花大神 Remote Assist System Access prompt will be displayed every time a user logs in to the system.

Users enrolled in 探花大神 MDM can click the Change Setting button to directly update the settings. 

Clicking Change Setting redirects you to System Settings > Privacy & Security. Toggle the 探花大神 Remote Assist app in the list to enable the permission needed to support Remote Assist.

Once you have granted all the required permissions, click Close. The prompt stops appearing in the next login. However, if any of the required permissions are missing, the prompt will be displayed in the next login.

If you haven鈥檛 granted all the permissions and don't want to keep seeing the prompt every time you log in, select the Do not show me this message again checkbox and then click Close. The next time you login, the prompt doesn鈥檛 appear but you receive the following notification. 

You can click the notification to view the 探花大神 Remote Assist System Access prompt and update the settings as required.

Granting Additional Permissions for macOS 15 and Later

Monthly Screen and System Audio Recording Permissions 

macOS 15 onwards, Apple now requires users to review existing screen and system audio recording permissions for 探花大神 Remote Assist every month, and allows them to revoke said permissions if needed. 

Once the system updates to macOS 15 or later, if you have already granted the required permissions for Remote Assist, you will be prompted to grant screen and system audio recording permissions again. 

Click Allow for One Month to allow screen and audio recording permissions to the 探花大神 Remote Assist app for a month and ensure the app performs properly.

You聽 also have the option to select Open System Settings to go to System Settings > Privacy and Security and revoke permissions for the Jumpcloud Remote Assist app.

Permission to Find Devices on Local Network

macOS 15 onwards, Apple requires additional permissions to discover and connect to devices on your local network. 

Once the system is updated, you will be prompted to allow 探花大神 Remote Assist to connect to your local network. 

When prompted, click Allow on the following pop-up window to ensure 探花大神 Remote Assist has the required permissions.

To grant access later:

1. Go to System Settings > Privacy and Security. 
2. Select Local Network and use the toggle to enable 探花大神 Remote Assist.